Netgear: Armor Security

Project type
B2C product / cybersecurity
Responsibilities
UX designer
Team
One product manager; one developer team
Project status
3 months of development; delivered in Q1 2022
Design Objective
To enhance trust and effectively communicate the value of the cybersecurity service, a UX redesign is needed for expired service subscribers
Problem Statement
The current Armor Security feature does not effectively communicate its value due to an obstructive interface and confusing layering of information
Design Highlights
Communicate value and trust through a clear display of critical security information
This section offers a sneak peek of some highlighted features covered during my work on the Armor Security project
Home Page
Armor's new homepage layout allows the service to communicate the most timely and critical security information to users with a clean interface, enabling users to be informed promptly
Security Details
While not all information is being laid out on the home page, users can easily navigate to a full list of risk and vulnerability reports with complete accessibility
Critical Notification
With the dismissible "Critical Vulnerabilities" section, users can stay informed about risky incidents that have been covered by Armor without requiring any immediate action
Device Management
By categorizing device types and risk levels, users can identify and manage their devices efficiently within a well-organized layout, enhancing the service's convenience and usability
Takeaways
Say no to dark patterns
  • Dark Pattern could persist in the product if a deceptive test were performed
  • Prioritizing what's best for users instills trust and confidence in the product
  • Intentionally tricking users is not as valuable as building trust and confidence
Understand technical constrains before committing to design decisions
  • Designers may not need a complete understanding of a product's technical functionalities
  • However, having a basic grasp of technical feasibility is important
  • Asking questions can lead to better design outcomes
More iterations can lead to more user feedback
  • A simple visual update won't achieve our goal for the redesign
  • We've undergone over 5 rounds of iteration and 3 rounds of user testing
  • Presenting diverse design options to users allows us to learn more about how to proceed
Thanks For Viewing
More detailed information on the process and additional details are available in the deck presentation
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